Tell us what happened
Include the feature or screen where you noticed the issue and what you expected to happen.
Technical support
A calmer way to stay sugar-free.
Questions about Unsweet? We are here to help you keep your streak, understand your settings, and get back on track without judgment.
Before you write
A few details help us solve things faster.
Share your setup
Please include your device model and iOS version. You can find the iOS version in Settings > General > About.
List the steps
Describe the steps that reproduce the problem. Screenshots are welcome, but please remove private information first.
Common questions
Quick answers for everyday account and app questions.
Is Unsweet a subscription?
No. The complete 90-day journey is a one-time $14.99 purchase. There is no trial, recurring charge, or automatic renewal.
How do I restore a purchase?
Open Unsweet and go to Me > Complete 90-Day Journey, then tap Restore Purchase. Make sure you are signed in with the same Apple ID used for the original purchase. If the purchase still does not appear, contact us with your App Store receipt.
How do I reset my streak after a relapse?
From Today, tap your streak card and choose Reset streak. Your previous progress remains in Journey, so a reset starts a new chapter without deleting your history.
Why did I not receive my daily reminder?
Check Settings > Notifications > Unsweet and make sure notifications are allowed. Also confirm that a reminder time is set in Me > Reminders. Focus modes, Scheduled Summary, and Low Power Mode can delay delivery.
Where is my Unsweet data stored?
Your streak, check-ins, cravings, and settings are stored locally on your device. Unsweet does not require an account to use the core experience. Deleting the app can remove local data unless it is restored by an iCloud device backup.
How do I delete my data?
Open Me > Settings > Delete all data and confirm. This removes your local check-ins, cravings, streak history, and preferences from the device. Your one-time unlock remains associated with the Apple ID used for the purchase and can be restored separately.
About Unsweet
Built for progress, not perfection
Unsweet is a habit-support tool for reducing or quitting added sugar. It is not medical advice, a diagnostic tool, or a replacement for care from a qualified professional.
Need a human reply?
Email hello@unsweet.app. For billing questions, please include the Apple receipt number and never send your Apple ID password.
Privacy reminder: Please do not include passwords, payment details, health information, or other sensitive personal data in a support email.